Shipping policy

This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Helee, you agree to the terms outlined herein.

Order Processing
  • Order Processing: 2-3 business days.
    Orders placed after the daily cut-off time of 04:00 GMT will be processed on the next business day.
Order Delivery
  • In-Stock Items: 3-7 business days.

    For in-stock orders, we will contact you via email to schedule a delivery appointment after receiving your order. Delivery typically occurs within 3-7 business days once you confirm the shipment by email. If no appointment is needed, please note this on your order for immediate dispatch to avoid any delays.

 

  • Pre-Order Items: 4-8 weeks.

    Our sofas are meticulously handcrafted by skilled artisans, a process that demands time and attention to detail. As a result, delivery time frames are dependent on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.

  • We will update you on your order status every two weeks. Please feel free to contact us anytime to check on its progress.


Note:
Please be aware that dispatch dates are an estimate and not the exact wait time, so please be ready for delays.

Shipping Cost

We are pleased to offer free shipping on orders to most cities within the UK.

However, please note that there is an additional delivery surcharge for orders to the following areas:

  • Scottish Highlands
  • Scottish Offshore Islands
  • N.Ireland
  • Channel Islands
  • Isle Of Wight
  • Isle Of Man
  • Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41), etc.

If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.

Change of Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@heleeint.com.

Cancellations

If you change your mind before you have received your order, we will deduct a certain order processing or re-stocking fee depending on the order situation, please refer to our refund policy.

Delivery Service

To ensure smooth delivery, we’ll choose the best logistics partner for your area.

DX ROOM OF CHOICE
  • Phone Number Requirement: Customers eligible for Designated Location Delivery should provide their phone number at checkout to facilitate delivery coordination.
  • Appointment service: We offer delivery on specified days (Except Saturdays, Sundays, and Bank Holidays) and we will contact you in advance to book a delivery time when the sofa is ready for delivery.
  • Delivery Day Process:
    • Day Before Delivery: Customers receive a text around 6:30 PM with a 2-hour delivery window for the next day.
    • Delivery Day: Around 8:30 AM, customers receive a text.
    • 30-60 minutes before arrival: Delivery team confirms availability.
    • Flexible Scheduling: Customers can arrange or adjust the delivery time directly with the delivery staff when they receive the message.
  • Tracking: Exclusive DX Delivery tracking at DX Delivery Tracking.

Helee SD ROOM OF CHOICE

  • Phone Number Requirement: Customers eligible for 2man SD Delivery should provide their phone number at checkout to facilitate delivery coordination.
  • Appointment Service: We offer delivery on specified days (Except Saturdays, Sundays, and Bank Holidays). We will contact you in advance via email to book a delivery time once the sofa is ready for delivery.
  • Delivery Day Process:
    • Pre-Delivery Coordination: We will email you in advance to confirm your preferred delivery date and time.
    • Delivery Day: On the day of delivery, our team will contact you via SMS or phone call to confirm final delivery details.
    • Important Notice: If a specific delivery date has been scheduled, please avoid last-minute changes as it may affect the delivery process.
    • Flexible Scheduling: Customers may coordinate directly with the delivery team after receiving the message, but changes on the day are discouraged.
  • Tracking: Exclusive 2man SD Delivery tracking at 2man SD Delivery Tracking.
Product Quality Check Upon Delivery
  • Upon delivery, customers are encouraged to check the quality of the product.
  • Reporting Damages or Defects: If any defects or damages are found, customers should report them to the after-sales team via email at service@heleeint.com, including pictures of the defected items.
Contact Info

Email: service@heleeint.com
Working Hours: Monday to Friday: 9:30 am - 5:00 pm (UK Time).
Saturday and Sunday: Closed
Bank Holiday: Closed

*For your better experience, please make an appointment via Email before arriving.